Payment
We accept Major Credit Cards: Visa, Discover, American Express, MasterCard. Upon engaging in services, a card will be placed on file and charged in accordance with our policy. 

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Insurance
Ivory Park is a fee-for-service company that accepts major Credit Cards and Health Savings Accounts. For those with insurance, upon  request, we are able to provide you with a statement that you can submit to your insurance company for consideration of reimbursement. Please note that not all therapeutic services are covered, therefore we recommend you verify information with your insurance provider in advance. 

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Cancellation Policy
While we are cognizant that life happens, we encourage clients to maintain an open dialogue about your ability to maintain scheduled appointments. Due to the nature of our work, we do have a cancellation policy in place that requires a minimum of 24 hours notice, so that others who may be seeking services have the opportunity to utilize the available appointment time. Our policy is as follows: 

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• Cancellation with a minimum 24 hour notice - no fee

• Cancellation with less than 24 hour notice will incur a charge of 50% of the session fee

• No-show- 50% of the session fee

• Late Arrival (up to 15 minutes): You will only be seen during your scheduled session time

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Forms & Documentation

For those with an established therapeutic alliance, the Ivory Park team is able to review documentation and complete documentation within our scope of practice. There is a $50 fee for completion for up to 6 pages. 

Privacy Policy
Privacy laws prohibit disclosure of information shared between the client and therapist. Any information requested from a 3rd party, requires written permission from the client. Exceptions to this rule include: 

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• Child Abuse

• Elderly or Dependent Adult Abuse

• Danger to self or others

 
Emergencies
In the event of a psychiatric or medical emergency, please call 911 or go to your nearest emergency room. National Suicide Prevention Lifeline at 988.